FAQs

    • Jetta University is elearning education only available to wholesale partners. This education is designed to support distributors, plumbers and their staff to learn the basics of bathtubs, installation styles, the Jetta brand, and what Jetta has to offer from manufacturing process to quality delivered product.  To enroll, simply log into your partner portal and choose the "Access Jetta University" option. 

      Your Jetta University Login credentials are NOT the same as your Partner Portal.   Jetta University is an educational platform completely separate from Jetta's secure website portal - which contains access to your order history, confidential pricing and documents. 

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    • While the acrylic surface of your tub is very durable, using the wrong products to clean it can cause damage. The ideal cleaning solution is simply warm water mixed with a small amount of mild dish soap, which you can apply with a soft cloth. However, if you choose to use a household cleaning product, just be sure to check labels for any that state they are not recommended for acrylic or plastic materials, and always stay away from solvent-based or acidic cleaners of any type. Acrylic tub surfaces are naturally very sleek and smooth, so abrasive cleaners are not necessary and, in fact, can leave scratches and other damage. But things do happen, of course, so if you do get a mark on your tub that’s a bit more stubborn, a Mr. Clean Magic Eraser pad works very well.

      In addition to cleaning, if you’re looking to restore a bit of the original shine to the surface of your tub, a high-quality automotive wax that is manufactured for use on plastic surfaces can be applied occasionally. Just be sure to follow product instructions for the appropriate amount to use and proper application process, and never use a wax product on the floor of the tub. The product can create a slippery surface, resulting in a safety hazard.

      Repairs of any kind, if necessary, should be done by a qualified acrylic expert.

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    • Mortar chemically cures to form a very hard compound that will adhere properly to a myriad of surfaces. This will provide the needed support to ensure that your tub performs as intended for years to come.

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    • We recommend starting your drill in the reverse position and using a diamond tip hole saw to minimize chipping. 

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    • We recommend using a diamond or finishing blade with at least 36 carbide teeth.

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    • Jetta's secure website portal is your secure access to your order history, confidential pricing and marketing support documents.  Your Partner portal is separate from your eLearning credentials at Jetta Unviersity.   This is because your security is very important to us.  eLearning is hosted through a third party technology platform and you can self-enroll.  Your partner portal requires a Jetta team member to verify your identity and qualify you for access to your partner tools.

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    • Yes. Even if the air system is not activated during the bath, water will enter the air injector lines. Jetta recommends that you turn the blower on and then back off. This action will set the purge cycle to run in 20 minutes and ensure your lines stay clean and dry.

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    • Several things could impact the blower's operation. First, make sure the blower is receiving electrical power. If a red light is on your keypad, your blower is getting power. If you do not see this light, we suggest plugging something you know is working into the GFCI outlet under the tub. If the outlet is not working you can try resetting your GFCI switch or consulting your electrician.

      The red light indicates and communication issue between the keypad and the blower. Please reach out to Jetta at 1-800-288-7771 for further help. 

       

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    • The speed adjustment is located on your keypad. Press and hold the +/– key to increase or decrease the speed of the bubbles. Holding the button will cause the speed to cycle from the highest to the lowest setting and back up. Remove your finger from the button when you reach the desired speed. The speed will reset to the maximum each time you turn on the blower. 

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    • Jetta air tubs come equipped with an automatic purge or dry cycle.  This keeps the injector lines clean and dry.  The cycle is initiated automatically 20 minutes after use and has a cycle time of 2 minutes.

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    • Jetta air tubs come standard with three modes.  Pressing the blower button on your keypad once will give you Continuous Mode.  Pressing the blower button twice will give you Pulse Mode.  Pressing the blower button three times will give you Wave Mode.

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    • The light on air or combo tubs is operated by the keypad. Check to ensure that the gray cable coming from the back of the light cup is plugged into the middle outlet on the back of the blower. This requires an access panel to the blower. 

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    • Some Jetta freestanding tubs are suitable for deck mounting faucets.  See the attached link for a full list. Freestanding deck mount faucet options

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    • The approximate dimensions of the blower are 10" long x 9" wide x 7" tall.  For full installation instructions see page 12 of the Jetta Installation Manual

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    • An air vent is necessary for the proper functioning of the blower. This vent should be 2” x 4” or larger.  

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    • Additional cables can be ordered through your distributor under Jetta part number 01-31-0514. 

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    • The blower has four mounting points for use in sceuring to a wood surface like the floor of an attic or cabinet or on the shelf of a closet. The blower should not be mounted vertically on a sheetrock wall. 

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    • The tub will come with a 6' length of blower hose attached to the tub.   This connection should not be removed, but the blower hose can be cut in the center of one of the flat spots to create a length of hose to attach the PVC to the air output fitting on the blower.    The rest of the distance between the blower and the tub can be made up of 1" diameter PVC rigid or flex pipe.   When making 90 degree turns with PVC two 45 degree fittings should be used to prevent restriction of air flow.  Clamps should be used to secure blower hose at the connection points. 

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    • Your tub will come with a 6' section of blower hose attached to the tub. This connection shoud not be removed.  Additional lengths of blower hose can be purchased at the distributor location where the tub was purchased and attached to the existing length using a small section of flex pipe and 2 hose clamps. 

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    • There is room, but this should be done carefully, following these considerations. 

      Do Not drill under the integrated linear overflow; doing so will render the overflow unusable. 

      A  2 1/2" diameter diamond tip hole saw should be used to minimize chipping.  

      Take extra precautions to stop as soon as the saw clears the acrylic, so none of the air plumbing is damaged

      Jetta Corporation is not responsible for damaged air plumbing during the drilling process.  

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    • A minimum access of 22” x 18” is needed to properly reach all electrical components of the system.

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    • The blower should be mounted within 15 feet of the tub with less than 6 directional changes, In an area with some air flow and an ambient temperature of around 72° F. When making directional changes (if using PVC) the 90° turns should be made up of two 45° turns to prevent restriction of airflow. The blower should not be mounted in the cavity under the bathtub.  

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    • Use one 1” hose clamp to connect the blower hose to air output fitting on the blower.   

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    • If your tub was manufactured after May of 2008, replacement jet parts can be purchased from www.whirlpooltubparts.net

      IMPORTANT NOTE: In May of 2008, we changed our jet design. All jets and jet trim manufactured prior to this date were discontinued by the manufacturer. The following websites may have inventory of these older jet parts/trim:

      www.uspartscenter.com

      www.spasandmore.com

      www.spaparts.com

      www.spaguts.com

      Part numbers for these jets and the jet trim are not available, so the photos on the website will need to be matched to your current jet parts on your tub to ensure the proper items are ordered.

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    • All Elite, Designer, Classic and Walk-In tubs have jets with adjustable water volume control to provide specific intensity to each area of the body.  The intensity can be controlled by turning the jet to the right for increased water flow or to the left for decreased water flow. Please note that our Advantage and Affinity lines do not have adjustable water volume jets.

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    • Check to ensure all jets are in the open position. The inline heater is activated by a water sensor. The sensor will not activate without sufficient water flow running through the system.  If all jets are open and the heater has not activated please contact Jetta at warranty@jettacorp.com.

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    • The light inside the plug is communicating that there is power being supplied to the heater.  This does not mean that the heater is active.  The heater will only be activated when there is proper water flow in the system.

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    • Several factors could keep the pump from turning on. In a quiet bathroom, press the button and listen for the clicking of the relay. If you hear a click, then the pump is receiving the signal to turn on but is not receiving electrical power. Go to your electrical panel and reset the breaker marked for this bathroom. If you still do not have power to the pump, check inside your access panel under the tub to see if the GFCI outlet has been tripped. Confirm that the receptacle works by plugging in a hairdryer or light you know works. If the receptacle is operational, please contact Jetta at 1-800-288-7771 for additional help. If the receptacle is not functional, try the reset button on the outlet or contact your electrician. 

      If your Jet motor will not turn off, you can turn off the breaker marked for the whirlpool at the electrical panel to stop your tub and call Jetta at 1-800-288-7771 for further help. 

       

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    • With the ease of a dial, get additional control of the whirlpool flow rates. Increase and decrease the jet pressure of all the jets at the same time with the turn of one control. The control has three settings: low, medium, and high. Comes standard on all Elite and Designer Whirlpool and Combo tubs. Available as an upgrade option on Classic Whirlpool or Combo tubs. Not available for Soaker or Air tubs.

      Available in these colors:

      • Polished Chrome
      • Polished brass
      • Oil rubbed bronze
      • Satin nickel
      • White
      • Biscuit
      • Bone
      • Black

       

       

       

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    • First and foremost, it’s important to note that jetted tubs should always be filled with clean, clear water or water-soluble products only, and bathing products such as salts should be avoided, as they can cause corrosion. Other bath products that are not water-soluble will leave a residue in your tub's plumbing or air lines, creating a place for biofilm to accumulate. If you have used these items in the past, it is essential to clean and maintain your tub's plumbing lines. This Jetta Blog article will walk you through everything you need to know to keep your tub sparkling clean. 

       

       

       

       

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    • Jetta Designer and Elite baths come standard with rotational jets at the back of the tub. These jets are designed to disperse water in a whirl pattern.  To reduce the whirl pattern, use your finger to adjust the center of the jet nozzle to the center of the jet body.  To increase the whirl pattern, move the jet nozzle to the outer ring of the jet body. Please note that our Classic, Walk-In, Advantage and Affinity lines do not have rotational jets.

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    • The jets in Jetta’s Classic, Designer, Elite and Walk-In tubs can be removed and placed in the dishwasher for cleaning. To remove the jets, turn the outer ring counter clockwise past the point of resistance until you hear a click.  Pull the jet straight out to remove.  To reinstall the jet, insert the jet body into the housing and turn to the right until you hear a click.  

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    • There could be debris caught in the jet.  The jet body on our Classic, Designer, Elite and Walk-In tubs can be removed by rotating to the left until the tabs clear the openings.  When reinstalling the jet, insert the tabs into the openings and turn to the right until you hear the jet click into place. Please note that the jets on our Affinity and Advantage lines are unable to be adjusted and/or removed for cleaning.

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    • Many people considering purchasing a jetted tub have concerns about how sanitary they are and if it can be cleaned properly. The short answer is when maintained properly, they are very sanitary and simple to clean thoroughly.

      First and foremost, it’s important to note that jetted tubs should always be filled with clean, clear water or water-soluble products only, and bathing products such as salts or oils should be avoided, as they can cause buildup in the lines and corrosion in the pump. 

      For tubs with jetted or whirlpool systems, monthly cleaning of the lines will help keep your tub clean, sanitary, and functioning properly. To make the process simple, we offer Jetta Clean – a specialized system cleaner. Over time, residue from bathing products, natural body oils, and other environmental contaminants can build up and could eventually lead to problems within the system. Jetta Clean is a bio-film remover that breaks down contaminants and residue and leaves your tub and its plumbing system clean, sanitary, and functioning at its best. You can purchase Jetta Clean through your local distributor or directly through Jetta by calling 1-800-288-7771 or emailing sales@jettacorp.com

       

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