While the acrylic surface of your tub is very durable, using the wrong products to clean it can cause damage. The ideal cleaning solution is simply warm water mixed with a small amount of mild dish soap, which you can apply with a soft cloth. However, if you choose to use a household cleaning product, just be sure to check labels for any that state they are not recommended for acrylic or plastic materials, and always stay away from solvent-based or acidic cleaners of any type. Acrylic tub surfaces are naturally very sleek and smooth, so abrasive cleaners are not necessary and, in fact, can leave scratches and other damage. But things do happen, of course, so if you do get a mark on your tub that’s a bit more stubborn, a Mr. Clean Magic Eraser pad works very well.

In addition to cleaning, if you’re looking to restore a bit of the original shine to the surface of your tub, a high-quality automotive wax that is manufactured for use on plastic surfaces can be applied occasionally. Just be sure to follow product instructions for the appropriate amount to use and proper application process, and never use a wax product on the floor of the tub. The product can create a slippery surface, resulting in a safety hazard.

Repairs of any kind, if necessary, should be done by a qualified acrylic expert.

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We recommend using a diamond or finishing blade with at least 36 carbide teeth.

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It is crucial to emphasize the importance of setting a drop-in bathtub in mortar. Mortar chemically cures to form a very hard compound that will adhere properly to a myriad of surfaces. By utilizing mortar as a solid foundation, the weight of the tub is evenly distributed and supported by the floor, eliminating any potential risks of material breakdown. This method ensures long-term durability, preventing the bathtub from shifting, cracking, or experiencing structural damage, thus maintaining a safe and secure installation for years to come. While foam may seem like a convenient installation option, it lacks the structural integrity and stability necessary to adequately support the weight of the tub. Foam has a tendency to compress over time, leading to an uneven distribution of weight and potential sagging or shifting of the bathtub. This can result in damage to the tub, such as cracks, leaks, or even complete failure of the installation. Additionally, foam is susceptible to moisture absorption, which can lead to mold or mildew growth, further compromising the integrity of the installation. Therefore, to ensure the long-term durability and safety of the drop-in bathtub, it is crucial to opt for a more robust and reliable support material such as mortar.

 

 

 

 

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Many times a damaged bathtub can be repaired.

If the acrylic has a clean crack or chip and no damage to the fiberglassing layer under the acrylic, it is usually repairable.

Because there are multiple factors to consider in a repair, it is always best to send your lot number and a photo of the damage to warranty@jettacorp.com. 

Example of repairable damage

Example of non-repairable damage

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We recommend starting your drill in the reverse position and using a diamond tip hole saw to minimize chipping. 

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Jetta's Toe Tap drains for our drop-in and skirted bathtubs have an adjustment screw. To find the adjustment screw, simply take the stopper out (not the full drain assembly) and flip it over. 

To adjust the length of the screw, twist the hexagon plastic piece left or right with pressure.

For a tighter close, if your drain is losing water, please turn to the left to shorten the screw.

If the drain is not staying closed, please turn to the right to lengthen the screw.

Replacement parts can be purchased on the manufacturer's website. 

 

For additional support, please reach out to sales@jettacorp.com.

 

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Jetta's secure website portal is designed for our distribution customers and provides secure access to your order history, confidential pricing and marketing support documents.  Your Partner portal is separate from your eLearning credentials at Jetta Unviersity.   This is because your security is very important to us.  eLearning is hosted through a third party technology platform and you can self-enroll.  Your partner portal requires a Jetta team member to verify your identity and qualify you for access to your partner tools.

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Jetta University is elearning education only available to wholesale partners. This education is designed to support distributors, plumbers and their staff to learn the basics of bathtubs, installation styles, the Jetta brand, and what Jetta has to offer from manufacturing process to quality delivered product.  To enroll, simply log into your partner portal and choose the "Access Jetta University" option. 

Your Jetta University Login credentials are NOT the same as your Partner Portal.   Jetta University is an educational platform completely separate from Jetta's secure website portal - which contains access to your order history, confidential pricing and documents. 

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For the Affinity line of Jetta bathtubs, testing the connections is the first step. If any connections are loose or disconnected, resecuring them will fix the problem.

Check this list of component connections.

• The black/silver metal Pump pigtail plugs into the small black box. 
• The small black box will need its own 20amp dedicated GFI where the pigtail needs to be plugged in. 
• The hard plastic gray blower will also need its own 20amp dedicated GFI where the pigtail needs to be plugged in. 
• The gray light cable will plug into the small black box on the furthest left-hand plug away from the gray metal face. 
• The keypad cable will plug into a small 2" adapter, and the other end of the adapter will connect to a Y-cable.
• The Y-cable will connect to the small black box to the right-hand plug closest to the gray metal face and to the back of the hard plastic gray blower. The back of the blower has a label for the black cable connection. 

Check out this helpful diagram.

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The light on air or combo tubs is operated by the keypad. Check to ensure that the gray cable coming from the back of the light cup is plugged into the middle outlet on the back of the blower. This requires an access panel to the blower. 

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Jetta air tubs come standard with three modes.  Pressing the blower button on your keypad once will give you Continuous Mode.  Pressing the blower button twice will give you Pulse Mode.  Pressing the blower button three times will give you Wave Mode.

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Jetta air tubs come equipped with an automatic purge or dry cycle.  This keeps the injector lines clean and dry.  The cycle is initiated automatically 20 minutes after use and has a cycle time of 2 minutes.

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Yes. Even if the air system is not activated during the bath, water will enter the air injector lines. Jetta recommends that you turn the blower on and then back off. This action will set the purge cycle to run in 20 minutes and ensure your lines stay clean and dry.

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The speed adjustment is located on your keypad. Press and hold the +/– key to increase or decrease the speed of the bubbles. Holding the button will cause the speed to cycle from the highest to the lowest setting and back up. Remove your finger from the button when you reach the desired speed. The speed will reset to the maximum each time you turn on the blower. 

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Several things could impact the blower's operation. First, make sure the blower is receiving electrical power. If a red light is on your keypad, your blower is getting power. If you do not see this light, we suggest plugging something you know is working into the GFCI outlet under the tub. If the outlet is not working you can try resetting your GFCI switch or consulting your electrician.

The red light indicates and communication issue between the keypad and the blower. Please reach out to Jetta at 1-800-288-7771 for further help. 

 

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Some Jetta freestanding tubs are suitable for deck mounting faucets.  See the attached link for a full list. Freestanding deck mount faucet options

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Please follow these steps:

1. Check the Cap Gasket: Ensure the cap gasket is installed correctly. For reference, see the images showing the correct orientation.

2. Test the Drain Basket Gasket: Use a rubber stopper to test the drain basket gasket. If the bathtub is able to hold water with the rubber stopper in place, this indicates an installation issue, and it may be a warranty issue with your installer. 

   Note: If the drain was not installed according to the manufacturer's instructions, unfortunately, this would void the manufacturer's warranty. 

3. Still Losing Water?: If the tub continues to lose water even after testing with the rubber stopper, please contact warranty@jettacorp.com. 

 

For additional support, please reach out to sales@jettacorp.com. 

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Your new floating remote must be paired with the controller.

1. With the remote near the unplugged control box, depress the power button and hold.
2. After 10 seconds, plug in the bath controller. The flashing LED light becomes steady when it is paired. Release the power button.
3. Plug the blower into the controller. Enjoy.

 

Watch this helpful video for detailed instructions on pairing your floating remote to the blue control box. 

 

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An air vent is necessary for the proper functioning of the blower. This vent should be 2” x 4” or larger.  

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A minimum access of 22” x 18” is needed to properly reach all electrical components of the system.

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Use one 1” hose clamp to connect the blower hose to air output fitting on the blower.   

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The blower has four mounting points for use in securing to a wood surface like the floor of an attic or cabinet or on the shelf of a closet. The blower should not be mounted vertically on a sheetrock wall. 

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Additional cables can be ordered through your distributor under Jetta part number 01-31-0514. 

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Your tub will come with a 6' section of blower hose attached to the tub. This connection shoud not be removed.  Additional lengths of blower hose can be purchased at the distributor location where the tub was purchased and attached to the existing length using a small section of flex pipe and 2 hose clamps. 

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The tub will come with a 6' length of blower hose attached to the tub.   This connection should not be removed, but the blower hose can be cut in the center of one of the flat spots to create a length of hose to attach the PVC to the air output fitting on the blower.    The rest of the distance between the blower and the tub can be made up of 1" diameter PVC rigid or flex pipe.   When making 90 degree turns with PVC two 45 degree fittings should be used to prevent restriction of air flow.  Clamps should be used to secure blower hose at the connection points. 

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There is room, but this should be done carefully, following these considerations. 

Do Not drill under the integrated linear overflow; doing so will render the overflow unusable. 

A  2 1/2" diameter diamond tip hole saw should be used to minimize chipping.  

Take extra precautions to stop as soon as the saw clears the acrylic, so none of the air plumbing is damaged. 

Jetta Corporation is not responsible for damaged air plumbing during the drilling process.  

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The blower should be mounted within 15 feet of the tub with less than 6 directional changes, In an area with some air flow and an ambient temperature of around 72° F. When making directional changes (if using PVC) the 90° turns should be made up of two 45° turns to prevent restriction of airflow. The blower should not be mounted in the cavity under the bathtub.  

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When your remote becomes slow to respond, you likely need new batteries. The remote is water-tight, so requires small flat head and small Phillips head screwdrivers to disassemble. Watch this helpful video for detailed instructions to successfully access the batteries, replace them, and reseal the encasement for use.  

 

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Your floating remote is easily programmed to customize your bathing experience. Watch this helpful video for detailed instructions to program the control box. Once the control box is programmed, you will be able to use the remote.

 

 

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Here is a PDF document with in-depth instructions on replacing your air button. 

For additional support, please reach out to sales@jettacorp.com. 

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There could be debris caught in the jet.  The jet body on our Classic, Designer, Elite and Walk-In tubs can be removed by rotating to the left until the tabs clear the openings.  When reinstalling the jet, insert the tabs into the openings and turn to the right until you hear the jet click into place. Please note that the jets on our Affinity and Advantage lines are unable to be adjusted and/or removed for cleaning.

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Jetta Designer and Elite baths come standard with rotational jets at the back of the tub. These jets are designed to disperse water in a whirl pattern.  To reduce the whirl pattern, use your finger to adjust the center of the jet nozzle to the center of the jet body.  To increase the whirl pattern, move the jet nozzle to the outer ring of the jet body. Please note that our Classic, Walk-In, Advantage and Affinity lines do not have rotational jets.

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Many people considering purchasing a jetted tub have concerns about how sanitary they are and if it can be cleaned properly. The short answer is when maintained properly, they are very sanitary and simple to clean thoroughly.

First and foremost, it’s important to note that jetted tubs should always be filled with clean, clear water or water-soluble products only, and bathing products such as salts or oils should be avoided, as they can cause buildup in the lines and corrosion in the pump. 

For tubs with jetted or whirlpool systems, monthly cleaning of the lines will help keep your tub clean, sanitary, and functioning properly. To make the process simple, we offer Jetta Clean – a specialized system cleaner. Over time, residue from bathing products, natural body oils, and other environmental contaminants can build up and could eventually lead to problems within the system. Jetta Clean is a bio-film remover that breaks down contaminants and residue and leaves your tub and its plumbing system clean, sanitary, and functioning at its best. You can purchase Jetta Clean through your local distributor or directly through Jetta by calling 1-800-288-7771 or emailing sales@jettacorp.com. 

 

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Several factors could keep the pump from turning on. In a quiet bathroom, press the button and listen for the clicking of the relay. If you hear a click, then the pump is receiving the signal to turn on but is not receiving electrical power. Go to your electrical panel and reset the breaker marked for this bathroom. If you still do not have power to the pump, check inside your access panel under the tub to see if the GFCI outlet has been tripped. Confirm that the receptacle works by plugging in a hairdryer or light you know works. If the receptacle is operational, please contact Jetta at 1-800-288-7771 for additional help. If the receptacle is not functional, try the reset button on the outlet or contact your electrician. 

If your Jet motor will not turn off, you can turn off the breaker marked for the whirlpool at the electrical panel to stop your tub and call Jetta at 1-800-288-7771 for further help. 

 

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All Elite, Designer, Classic and Walk-In tubs have jets with adjustable water volume control to provide specific intensity to each area of the body.  The intensity can be controlled by turning the jet to the right for increased water flow or to the left for decreased water flow. Please note that our Advantage and Affinity lines do not have adjustable water volume jets.

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The light inside the plug is communicating that there is power being supplied to the heater.  This does not mean that the heater is active.  The heater will only be activated when there is proper water flow in the system.

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Check to ensure all jets are in the open position. The inline heater is activated by a water sensor. The sensor will not activate without sufficient water flow running through the system.  If all jets are open and the heater has not activated please contact Jetta at warranty@jettacorp.com.

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First and foremost, it’s important to note that jetted tubs should always be filled with clean, clear water or water-soluble products only, and bathing products such as salts should be avoided, as they can cause corrosion. Other bath products that are not water-soluble will leave a residue in your tub's plumbing or air lines, creating a place for biofilm to accumulate. If you have used these items in the past, it is essential to clean and maintain your tub's plumbing lines. This Jetta Blog article will walk you through everything you need to know to keep your tub sparkling clean. 

 

 

 

 

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If your tub was manufactured after May of 2008, replacement jet parts can be purchased from www.whirlpooltubparts.net

IMPORTANT NOTE: In May of 2008, we changed our jet design. All jets and jet trim manufactured prior to this date were discontinued by the manufacturer. The following websites may have inventory of these older jet parts/trim:

www.uspartscenter.com

www.spasandmore.com

www.spaparts.com

www.spaguts.com

www.spacare.com

Part numbers for these jets and the jet trim are not available, so the photos on the website will need to be matched to your current jet parts on your tub to ensure the proper items are ordered.

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With the ease of a dial, get additional control of the whirlpool flow rates. Increase and decrease the jet pressure of all the jets at the same time with the turn of one control. The control has three settings: low, medium, and high. Comes standard on all Elite and Designer Whirlpool and Combo tubs. Available as an upgrade option on Classic Whirlpool or Combo tubs. Not available for Soaker or Air tubs.

Available in these colors: Polished Chrome Polished brass Oil rubbed bronze Satin nickel White Biscuit Bone Black

 

 

 

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The jets in Jetta’s Classic, Designer, Elite and Walk-In tubs can be removed and placed in the dishwasher for cleaning. To remove the jets, turn the outer ring counter clockwise past the point of resistance until you hear a click.  Pull the jet straight out to remove.  To reinstall the jet, insert the jet body into the housing and turn to the right until you hear a click.  

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